Profile infos is not updated

Greg · July 18, 2023, 9:23am

Hi Guys !

I changed my profile information on Trimble website, I waited 24 hours for the update to take effect, but my first and last names did not change in SketchUp.

User infos

What can I do ?

Thanks

DanRathbun · July 18, 2023, 5:46pm

Did you log out and then log back in ?

Greg · July 19, 2023, 8:44am

Yes, I did, but nothing changed, I tried deleting the folder :
[…]\AppData\Roaming\SketchUp\SketchUp 2021\WebCache-xxx

Or the files login_session.dat and SharedPreferences.json here :
[…]\AppData\Roaming\SketchUp\SketchUp 2021\SketchUp

Nothing changed too…