Anyone else seeing issues accessing Trimble connect? The Trimble status page shows all green but when I try and connect, I get a blank page that keeps loading.
When I try and open a project from Trimble connect, within SketchUp I get a blank box.
I’m also seeing very slow load times from links I share with clients. I’m on a 5Gig fiber connection Up/down connection and it takes up to 4-5 minutes in some cases to load a 4Meg file. In other cases it never loads. Same for my clients around the US (I’m based in FL). I’ve been seeing this for the past 3-4 weeks.
Update: was finally able to load Trimble connect from within sketchup. Not sure if this will last but wanted to give an update. My team members up North still say the web links are loading very slow if at all.
For the most part everyone is using EDGE and I’ve had them clear their cache and cookies. still very slow to load.
I’m getting the same issue again this afternoon, when trying to save my project back to Trimble connect, after I just opened it from Trimble connect. Now the error says folder unavailable. However, I can open “Trimble connect” from the file menu, File-> Trimble connect ->Launch Trible connect
Windows 11 Pro
AMD AI 9HX processor
64Gigs of Ram
2T drive with 1.5T free space
Internet connection
Fiber 5G up and down
Reached out to support via the online “contact us” portal but that took a day for them to ask for a screen shot. Replied with my “screen shot” this am and now 4 hours later nothing. I can’t keep waiting around for a reply to these issues. Can someone from Trimble/SketchUp team let me know what is going on, do you know there is an issue and when it will be fixed?
Who knows maybe its on my side but all my trouble shooting points to Trimble/SketchUP
Am I out of place for questioning why there is no realtime support for issues with the software/infrastructure? I should be able to call into support and find out if they even know something is wrong.
PS When calling they give you an option to press “3” for Tech support but then say that is not in service anymore.
I think I got it working but not sure what the issue was.
Downloaded the project form Trimble. Made some edits then tried to resave and no luck. Error as shown above.
Saved locally, tried to upload same error.
Saved locally, changed file name and then reuploaded and it works and was able to save and share via Trimble.
Still slow for others to access shared files via Trimble but at least I can save my work so my clients can view them.
