I can’t seem to access my Sketchup Files. I have tried three different devices, both Sketchup 2019, 2021, and the Web Launcher, and two different internet connections. I have a studio membership, and I submitted a technical support request, but I haven’t heard anything back. Whenever I launch trimble Connect, it just loads forever. Nothing changes. No error code: nothing. I have tested my internet connection: 215mbps download speed.
Does anyone have any idea what could be happening? This is incredibly frustrating, especially for a day that I’m supposed to be building.
This page shows their progress. Earlier today there were several orange dots and a few red ones, now there are only two orange ones but quite a few blue. When they are all green things should be good. Don’t know when that will be, but I suspect some AWS technicians won’t make it to Thanksgiving dinner.