Can't access projects (Trimble Connect not working)


I can’t seem to access my Sketchup Files. I have tried three different devices, both Sketchup 2019, 2021, and the Web Launcher, and two different internet connections. I have a studio membership, and I submitted a technical support request, but I haven’t heard anything back. Whenever I launch trimble Connect, it just loads forever. Nothing changes. No error code: nothing. I have tested my internet connection: 215mbps download speed.

Does anyone have any idea what could be happening? This is incredibly frustrating, especially for a day that I’m supposed to be building.

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I am having the same problem, but, unfortunately I did not back up my files because I am using a tablet. Please help. This is my school project.

All of my projects are only located on Trimble connect as well. I didn’t think I would have to back up something in the cloud. I’m losing it over here.

Something bad is going on this morning. See this page for the status, and hopefully updates:

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The outage has taken out Adobe and other companies as well.

Maybe Jeff is trying to cook some birds in his datacentre’s… :turkey:

Wow, that’s crazy! Thanks for the update, Colin

Here is a graphic to illustrate how serious it is.


So when do you think this will be fixed?

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This page shows their progress. Earlier today there were several orange dots and a few red ones, now there are only two orange ones but quite a few blue. When they are all green things should be good. Don’t know when that will be, but I suspect some AWS technicians won’t make it to Thanksgiving dinner.

The AWS status page now shows all green dots. The outage map still has red areas, but a lot less. Trimble Connect appears to be working again, at least where I am.

It’s working for me too. Thanks. By the way, my name is also Colin.

I had an angry support case recently from another Colin. I hope it wasn’t you!

BTW, your Trimble ID didn’t fully get set up. I just had a confirmation email resent to you. If you don’t see a new email, check your Junk mailbox for a message that just came in.

It wasn’t me. I’m a high school teacher and I am in one of my student’s account. She’s really the one who had the issue. I’ll let her know about the email. Thanks!

I sent the email to make sure your account is active, meaning, to you. I don’t know her email address, or whether her account is set up ok.