Hello all. Not 100% sure if this is the right place to post this but here goes.
I recently reset my laptop to free up hard drive space and do a general cleanup.
This has become an issue with sketchup because the management web portal does not show my pro subscription on a page that I can download it or manage it. the :my "products page " says “You currently have no plans or products assigned to you.” The "members page " shows the pro subscription but when i click to modify access, it doesn’t come up and the radio buttons don’t work for what is shown. (Free And Studio trial ) The “Plan Settings page” only SketchUp free and the Studio trial that I downloaded as a workaround to install a pro version to work on an ongoing project.
I might consider moving to Studio but have ran into an issue downloading V-ray because the last tech I had contact with revoked it? So eventually when this is worked out I would like to give it a try, mainly for v-ray.
As directed by the 1st tech support contact I shut down all instances of SketchUp running on the computer ( 2023 only) and deleted the “login_session.dat” file. then relaunched sketchup and the management portal. I have done this twice. Nothing changed either time.
Now the tech is saying to uninstall every thing including extensions and start over. I am reluctant to do that because SketchUp is running fine and I need to use it. I am open to doing that next week when I have a little spare time , but it seems to me to be a web portal issue, not a program issue. I am only using the Enscape extension right now but will be installing profile builder and round corner soonish.
Can someone explain to me why the web portal shows that I have the product on one page, but will not let me download it or manage it. I hope to be purchasing a new laptop in about two months and would like to make that set up process as seamless as possible.
I use one email that is acknowledged on the web portal but I do sign in thru google. Always have. Not sure if that can cause any issue?
I believe this issue has been forwarded to a specialist under ref:_00D4081l2._500Do7qoQE:ref
but would love to know the reasoning behind a full uninstall from my end for a web portal issue, or why this is happening at all.
Also curious why I see a free version on the portal when I don’t think I ever signed up for it. Definitely never used it. The 1st tech thought it might be something with the email being attached to that version.
Lastly. Who do I talk to about extending the studio trial due to my not being able to use it during this issue. will that be possible?
Thanks sincerely for any insight or a full resolve of this issue. Be Well.