Problem with "My Products" Info

My current “SketchUp Pro, Annual Plan” subscription is listed correctly in Plan Settings but not in My Products. An older, canceled, subscription is listed in My Products.

is not visible in the ‘My Products’ section of my account.”

Are you checking in the old account management page, or the new accounts page?

I also don’t see you as having anything under the old system. Try this page, and see if anything is listed there: