Upgrade shows in Plan Settings but not in My Products

Hi, after some assistance from Dave R (Sketchup Sage) I upgraded about 10 hours ago from Free to Go. The transaction went through and appears in Plan Settings but not in My Products, so I am only able to access Free. Could someone work their magic to make Go appear in My Products so I can access Go and to import a dwg and scale the materials please? Thanks, Justin

At the moment the subscription isn’t assigned to anyone. Sign into your account and look in the Members section. Make sure you are in the list, and click the three dots to manage what you have access to.

See this article for screenshots:


Thanks Colin, I didn’t know I had to do that! Everything is up and running now. Thanks for your help, Justin