Problem logging into Sketchup PRO

Technical Problems SketchUp
1

Schermata Trimble
Schermata Trimble960×669 15.1 KB
Hi,

I’m having trouble logging in to SketchUp PRO. From one day to the next, after successfully logging in with my credentials, the program takes me back to this screen. I’ve already tried deleting the .dat file, clearing the web cache, and even changing the default browser, but I haven’t been able to resolve the issue. I think it’s a licensing issue because it’s happening on all connected computers, even when I’m connected to a different network than the one I use every day. I’ve also attached a screenshot showing the subscription status as active. Can anyone help?

stato licenza
stato licenza1207×841 40.2 KB

Thanks

2

hello,
have you tried logging off and back in inside sketchup ?

3

This is normally because a antivirus/firewall/privacy/vpn software is blocking something.

Disable all of those things and try again

4

Thanks for the replies, I tried logging in again without success.
I also tried disconnecting the VPN and antivirus, but the problem persists.

5

Does log out work successfully? Meaning, do you get a browser window that says:
“You are logged out of all things SketchUp” ?

You can try to navigate to:
%AppData%/SketchUp/SketchUp 2026
and delete the login_session.dat file then try to login to SketchUp again.

6 
Hi Dan,

I successfully logged out and followed the instructions without success. I don't understand what happened, and Trimble isn't responding to my support ticket.
7

How long ago did you send in the support ticket? It may take a few days before you are on top of the list..

8

hola!! pudiste solucionarlo? tengo el mismo problema. Descargo 2024 o 2025 y me pide actualizar a 2026. actualizo a 2026 y me se queda en blanco el inicio y no puedo acceder

9 
Hi everyone,

I managed to contact Trimble. There was a licensing issue; the credit card associated with the subscription probably expired and they couldn't renew the license. I'll get a new one.

Thanks everyone for your help.