Cannot log in

Hi, when I enter my subscription it seems like it does not regognise the email. The following message appear:
We are experiencing technical difficulties.

I try several time to reset pasword, but nothing seems to be working.

There have been a few reports of difficulties with the network today. People do seem to be getting in after a couple of tries.

Their service seems to be down at the moment, I am getting errors connecting with my Google account as well.
In the future, Sketchup, how about you risk allowing someone that doesn’t have a license using your product during an outage, rather than blocking your paying customers from accessing their product?!

I can’t log in either.
When I go and look at my account it says I have never had a license or subscription!

Having the same issue. No way to get any direct info from SketchUp on why this is happening and an expected time for resolution?

There is a banner outage notice appearing on all Help Center articles.

https://help.sketchup.com/en/sketchup/sketchup

Guess what, I’m having zero difficulties working, but…

here’s the catch everyone should take note of…

I’m using SketchUp Pro 2019 Classic Perpetual. :+1: :yum: