"We are experiencing technical difficulties"

Hi,
I have not ben able to turn on my SU – I am running a full license which I paid in full, not even 3 months ago. I have deadlines this morning. What is going on!!!

Please help!

Try to disable your connection (wifi, ethernet)

Experiencing the same issue - seems like Sketchup is having an outage.

Oh look, I’m having zero difficulties working…

but here’s the catch everyone should take note of…

I’m using SketchUp Pro 2019 Classic Perpetual. :+1: :yum:

Thanks, Mike, but that did not work.

Where can I get this from?

Look here: https://www.sketchup.com/products/pro-classic

Compare Classic with the Subscription for features.

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srry this didn’t work for you. As I replied to @Julian_Smith several times:

This might not be a login problem, but merely an assignment problem.

Have you been logged in, before? From what location? There are three regions in the world were you can login:
Europe, Asia Pacific and America,
Currently, the sign in in Europe seems to be ok. If you have VPN, you could try a server in Europe.

Buying a classic license still does not solve the problem when it is truly a serverproblem, though…
(and logging in from another location won’t solve the assignment problem, FTM)

That depends on which server is having a problem.

But I can sign in and out…

The server issues are not fixed yet. We have a work around for now, please use the contact page so we can send an email back to you with the work around:

https://help.sketchup.com/en/contact-support/billing-question

Use the Message Us option.

So, forget what I just said. A few seconds ago everything seems to have been fixed.

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The server issues look like they are fixed, and you should be able to sign in successfully now. No need to get a classic license.

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I designed a model of a church in SketchUp for a school project. I saved it frequently in Trimble connect and it all worked fine until one day when the website crashed. The whole project disappeared even though I saved it a few minutes before the crash. Can I get it back somehow?? Kind of panicking right now. Grateful for help.

did you try https://connect.trimble.com/
(I had not given the proper link in the other post)
please do not flood the forum