i bought a sketch up pro the student one year license on March 10, i received the confirmation of the payment and the order confirmation. I submitted proof of being a student. then the next day i received two emails the first email stating ‘’ You have been assigned a license to SKP-EDUSTU-YR by firstname.lastname@example.org from Trimble.
Please check with , email@example.com for license usage guidelines.
To view all the licenses assigned to you, please visit [account management portal]
The Trimble EPP Team’’
The second email stated ‘’ Your order was successfully provisioned and is now available for you to use. Your order number is 985662
To access your subscription, please [click here]
Thank you for your purchase,
When i try accessing the license information so that i can enter it in sketch up, it only tells e about my free trial; which by the way has ended and now sketch up wont allow me to do anything it keeps on prompting me to purchase the license which i already have. The second email that was sent has a whole new order number different from when i first purchased it. please help i have finals and i need the license ASAP!!! THIS IS JUST RIDICULOS AND THE FACT THAT YOU GUYS DO NOT HAVE A CONTACT CENTER FOR PEOPLE TO REACH OUT FOR SUPPORT IN SITUATIONS LIKE THIS IS JUST UGGGGHHHH!!!