Hello, I am having a couple of issues with my Sketchup Pro 2018 software on a new computer. My previous computer failed and I had to buy a new one. On the new one Sketchup 2018 Pro will not work, nor will it validate my license:
Error #1: “Bummer, You’re offline - You must be online to add or remove Sketchup Licenses”
Error #2: Invalid License
Sketchup Pro 2018 License starts with: TA-
Apple MacBook Pro (13-inch, M1, 2020)
Big Sur 11.4
Internet connection: FiOs Gigabit
The first error is concerning because I am indeed online, and have no issues posting here, surfing the web, or using other software requiring an internet connection.
For the second error, I’ve already gone through the process of removing the license from my old computer.
Thank you for any insight. I’m not getting any help from support.