Please help recover file ASAP!

I’ve been modeling in sketchup the last few days with no issues, until I tried saving it last night and it no longer opens. says ‘failed to open document’. I updated my windows and my sketchup version, but that did not help. I have a deadline at the end of tomorrow and am in desperate need for someone to try and recover any work. My last archived version is 3 days ago. Here’s a link to the .skp and .skb file:

Thanks in advance!

Looking at how much the files compress when zipped, they are made largely of zeros. I couldn’t open them.

it seems like I am having a similar problem as the person in this post: Urgent sketch up file may be corrupt help asap

hoping that @colin might be able to help with this one as well!

Your files do have the same issue as well. The SKB is more than half filled with zeros, and the SKP is mostly filled with zeros. Whatever it is that causes the problem seems to add more zeros to the end of what isn’t already zeros.

Do you have any backup system in place, where you could go back a day or two to get earlier versions of the file?

What exactly do you mean adding zeros? to the file name? the file size? Or are you talking about code? I could go back one day, but it’s still 13 hours of work down the drain. Do the zeros mean there is no way the work can be recovered?

He means there’s a lot of missing data from your files. Where have you been saving the model while you’ve been working on it? It seems most users who have had this issue have been working with files saved directly to a cloud storaage location or to an external USB drive.

ok, thanks for the explanation. I work remotely, but was saving to our server via VPN. When I went to save last night around 10p during a snow storm, I had a quick 1-second power outage that disconnected me from the internet/VPN. I’m thinking this is the reason for the corruption. I am surprised that the .skb file still corrupted, given that I had last saved at 5p. I believe our server is cloud based

I expect the power outage and the fact you were saving remotely is to blame.

You should download the file to your local drive while yuo are working on it so that you aren’t relying on a potentially flaky internet connect during saves and autosaves. And, if you’re working a laptop, you should be affected by even brief power outages. Sync the file back to the network or cloud drive location after you’ve saved the file to the internal drive.

Take a look at how SketchUp works with files stored in your Trimble Connect cloud storage. When you open a file stored on Trimble Connect, the file is first downloaded to a folder on your internal drive and then opened. Saves and Autosaves are made to that folder. It’s not until you publish the model back to Trimble Connect that the file gets uploaded to the clloud again. Publishing the model to Trimble Connect automatically results in an incremental save meaning you could go back to an earlier version if needed, too.

Does Trimble connect work automatically with a pro subscription, or is this an added service?
thanks for the info; sounds like these files are irreparable. Quite a bummer, but will teach me to archive more often I suppose

Trimble Connect is included with your Pro subscription. You get unlimited cloud storage along with SketchUp Go (browser based SketchUp) and SketchUp for iPad as well as an online viewer so you can send clients a link so they can look at your model in the viewer without having to install anything or download your file. There are project management and collaboration tools, too.

Yes. It does sound like your files are irrecoverable at this point. Archiving more often would help but also, as I wrote before, saving files to your internal drive while working on them is safer. I’m only a sample size of one but in more than 20 years of using SketchUp I’ve never once had a corrupted SketchUp model but I’ve also never worked on files saved directly to the cloud.

If you save to a corporate server, it’s worth asking IT if they are able to restore your file from one or two days ago.