sorry to bother with my payment trouble, but I don’t know how I can go on, so I come on the forum to get some very welcome help.
here the story :
Hi, Last sunday (02/12), I purchased 2 Sketchup Pro licences for a total amount of 1390$ using web site pages. During the payment process, I got the message “payment refused by our bank” or similar. The process stopped there.
Because of the apparent unsuccessful operation, i had a second try , with same conclusion.
But in fact ,I later receive confirmation from my bank of the both payment transfer! I still have the proof of my bank transfer receipt.
So now I have big problems:
First, I have transfer to Trimble 2780 $, and received nothing, no licences, no proof of payment, no email, nothing…
Second, I just need 2 licences, not 4, so I would like to get a refund for 2 of them,
Third, I already tried to contact your services several times, and I still waiting for reply ( open tickets xxxxxx) . Even i don’t know if someone is reading my message? Today is Thursday 06 /12 (foreign local time)
I become desperate to get any answer from Trimble.
So can anyone has an advice? Thanks a lot. Ning.