I have a paid extension license that Sketchup does not recognize
If I log into Extension Warehouse my downloads shows the extension is active (5/5 activations)
Currently it’s installed on one computer but I get an unlicensed message
I purchased the extension 11/30/2020
It hasn’t worked since I went from standalone to subscription but I would like to try to use it
Something may be going on with my Sketchup account
I believe I originally used a different email address than I use now so that could be the problem
The extension in question is Eneroth View Memory
Any ideas?
2023 Mac Mini M2
OSX Sonoma 14.4.1
Sketchup 2024.0.483
I emailed her but no response
I had a similar issue a while back on some other extensions and someone from this board on the Sketchup Team made some change that enabled me to get the extensions working after that.
It did not fix the issue with View Memory however
I guess I’ll keep trying until someone that can help sees this post
None. He already pinged her here on the forum. But he used the wrong account.
For her extension issues, she should be pinged using her personal account …
Thanks
I’ve been fiddling around trying to get this working since December. In December I had different issues. I couldn’t even get a dialog to repurchase the extension
So I’m inclined to repurchase at this point
I’ve wasted far more than $20 of my time trying to resolve it
Anyway, I suspect this is more a Sketchup Extension Warehouse issue than a Developer issue
I say that because when I originally had the problem in December it wasn’t only Eneroth extensions that were affected
Component Replacer was one of my issues in December. @Colin with Sketchup Team did something that allowed it to work on my system
Good to know I’m not alone in this
As an update to my previous post I also get no opportunity to repurchase the extension, only to Install.
Windows or Mac
On my Mac all I get is a tiny red dot with an x in it onscreen that goes away when I click it.
For what it’s worth, the extension when installed doesn’t appear on my Lord of the Toolbars selection list although four other Eneroth extensions I have installed do.
