Does anyone know how to reinstall plug ins previously purchased on the EW? I have a couple of Eneroth’s extensions that I purchased back in October 2017 and I cannot reinstall them into Pro 2019. Can’t even re-purchase them; I’m just locked out from using them.
From checking the forum, it seems I’m not the only one with this issue. You’d think that this process would be a bit more seamless than it seems to be…
Ideally, when you stop using SketchUp on an old machine, and you remove the license, you should uninstall paid extensions as well. That will free up the activation for the new computer.
That doesn’t always happen, or machines die before you get a chance to do that. Some of your Eneroth extensions were still active on old machines. I adjusted things, and you should be able to install them now.
So why hasn’t it been fixed? By the way, I’m still working in 2019, if that makes any difference. Like I’ve noted, I’d pay for the plugins again, but there’s no way to do that. I’m simply locked out of functionality that I’ve paid for.
What’s it take to get the mucky mucks at Trimble to pay attention???!!!
I don’t think so. The extension license is updated when you install the extension. If that was given up when removing the SketchUp license, and adding it back again, you might have to reinstall the paid for extensions to fix the license file. I do a lot of tests where I have to remove and add licenses, and haven’t noticed losing my paid extensions.
In case I said it incorrectly, I didn’t mean to say that removing the extension by any means would work. I mean that the Manage tab of Extension Manager should be used to uninstall the extension. That should also free up the paid license activation, if there is one.