Extension warehouse licensing down


#1

Public status announcement: The extension Warehouse licensing is currently down. Neither trials or purchased extensions can be activated and run in SketchUp.

SketchUp staff has been notified but it is to me unknown what has caused the issue or how long it will take to have it fixed.


#2

The problem may be fixed now. I don’t know, as there is no change log of EW that we developers have access to. Last case of licensing failure I have heard of was now 16 hours ago.


#3

I just installed a trial of your Component Replacer and the trial seems to be working as expected. I also tryed 2DXY Slick Moves and its trial works fine.


#4

Good! For a few days I’ve been bombarded by emails about licenses not being activated, but it appears to have stopped now.

SketchUp NEEDS to have a change log to EW though, so we can see when things like this occur and gets fixed.


#5

So what do users need to do to solve this problem?
Are licenses verified in real time every time SketchUp is started? If so they need to do nothing.
Or are licenses stored in a EW.lic file on the users’ machine so they can work offline?


#6

Licenses are only activated when an extension is installed (at least to my understanding). If you haven’t bought an extension the last few days through EW you should not be affected.

If you have bought an extension and can’t run it I’m not sure what to do. Maybe it can be re-installed from EW.


#7

I’ll suggest an uninstall/reinstall to my recent new customers.
However, users who failed to get a trial license will now get an “expired” message at best.


#8

Finally someone at Trimble has taken notice: This message appears at top of extension warehouse page:

“Currently experiencing technical difficulties with some extension licenses and approvals”


#9

If there were only a change log so you could see exactly when the message was added, witha reference to what the problem is, and later be able to check if it’s fixed :confused: .