OS X Yosemite testers?

I’ll fire off another post but wanted to restate and offer some options.

SketchUp, all versions, is not supported on Yosemite and we don’t have fixes for the crashes. The best option is to not upgrade, but if you did and you have a crash that has no workaround then you should rollback to Mavericks. Note that a “roll back” is really only an option if you run Time Machine and had done an update previous to the OS upgrade, otherwise you have to start over from scratch. Here are some helpful links in that regard:

OS X: How to Erase and Install
Mac Basics: Time Machine backs up your Mac

We are working to address the crashes, but don’t have an update available to apply yet.

I’m having problems with Sketchup on Yosemite. I’d like to help providing you with info if you’re interested.

Thanks Martin! Right now the best thing you can do is submit Bugsplat reports if you see them. We do know about the Outliner issue and have even pinpointed a fix, so that’s one less problem to tackle before we can push out an update for everyone. Hopefully Outliner is the extent of your problems as it’ll allow you to still work. Another known issue to be aware of is our Font picker seems to have problems as well.

Thanks Jody. Pinpointing a fix doesn’t mean you released it yet, right?
I’ll keep sending the bugsplat reports.

That’s correct. We know what’s wrong, we’re working on a fix but we’re also looking for other things that are broken so we can get all the fixes out at the same time. Unfortunately SketchUp is a big enough application it isn’t really possible to do tiny patches that only fix a part… we have to completely re-make the whole application when we share it with the world. It’s ideal that we have as many fixes in that release as possible.

I’ve just found this forum - Apple have rolled out Yosemite now as an official release recommended update - and guess what, Sketchup crashes on launch - I can’t even open to view any of my work. I have tried deleting sketchup, re-downloading and still the problem persists. I know that you guys are aware of this issue but I think you can now expect literally thousands if not tens of thousands of users to have the same experience as they dutifully and eagerly upgrade to Yosemite over the next few days.

Did you have the Outliner window open when you last closed SketchUp, before the upgrade ?

Hi Dan, for me Sketchup always opens with the last project pre-loaded, so the second I get past the nag screen “Start using sketchup” then boom it crashes before I have a chance to close any windows. I do seem to have had success (fingers crossed, it’s working so far) by deleting the preferences using terminal with Sketchup closed and then typing in the following

defaults delete com.sketchup.SketchUp.2014

Hopefully, that has fixed it since it seems to be working OK - I have a few hours work to do in Sketchup today so I will confirm how well that went later

I am not sure if this is a Yosemite thing or a Mac thing but the watermark transitions between the scene tabs is harsh in the attached model. I just tested on a Windows machine and the watermarks have a nice fade in/out between scenes - as I thought the Mac used to do.

overlay_example.skp (486.6 KB)

Yes that is what I was going to suggest. (Resetting the workspace back to original.)

I had been happily using SketchUp with Yosemite (outliner and all) until today when after many bugsplats and atos messages I can no longer open any Sketchup file.

This is a reply to myself. I followed Tommy’s instructions to Diegob with both disk permissions and getting rid of certain things in the library, and I find that everything is now working perfectly (in Yosemite). Haven’t retried the Outliner yet. Thanks very much to Tommy for the info.

With the new OS X Yosemite update, sketchup won’t let me use other objects as a reference when I pull or push an object. Any object in the background behind the actual object I’m push/pulling is turned to white making it impossible for me to reference them for a specific length.

With Outliner closed (did not need it for what I was doing) today, was able to work all day with not one crash on a 70mb model.

Similar problems for me in the middle of a big project. Updated to Yosemite and Sketchup PRO 2014 consistently fails during operations in the outliner or with outliner open.

from Bug Splat:

Date/Time:             2014-10-28 17:14:20.757 +1100
OS Version:            Mac OS X 10.10 (14A389)
Report Version:        11
Anonymous UUID:        F361045A-D9D5-790D-354A-67DA512115E9

Sleep/Wake UUID:       BA8539BF-94DC-460A-B635-C03871A9B9D8

Time Awake Since Boot: 38000 seconds
Time Since Wake:       3300 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008

So now to work out whether a roll back to Maveriks is feasible.
Please fix this ASAP as this is a show stopper

Please see my workaround on this thread: Crash after updating Mac OS X - #11 by Barry

I’m having trouble with so many threads, sorry I wasn’t faster responding to this one. Please post to that thread if you continue to have Yosemite issues, and share that link for me. Thanks, community.


We’ve released SketchUp Pro 2015 which is Yosemite compatible. I encourage all Pro users with an active Maintenance and Support Plan to check your inbox for a new license for this new version and upgrade straight away.

If you let your Maintenance and Support Plan lapse or are using an older version then you can still upgrade in our online store at License Manager | SketchUp

This begs the question…will 2014 be fixed to work with Yosemite?

I cannot make any promises, but it’s very unlikely. Our commitment is to the current version and inside of the terms of the Maintenance and Support Plan users are entitled to upgrade to a new version at no additional cost. In the case of 2014, we were already working very heavily on SketchUp 2015 through the entire OS X Yosemite beta cycle and the fixes necessary were made in that new version.

If you don’t have an active Maintenance and Support Plan and plan to continue using an older version of SketchUp you will most likely need to revert to a previous operating system.

I find this very offensive as you are basically saying I have to either pay to upgrade or downgrade my operating system. These choices will cost me money or time. I have sketchup 2014 and I received no notice that upgrading to yosamite would cause a problem for current users. Which according to this thread you knew about before yosamite came out.

From a brief look at the release notes of 2015, I see very little if anything that falls into feature improvements. Almost all of the noted things are more in the way of improvements that help you develop the software better and integrate with other companies. Sorry 3-point arcs, rectangles (of any shape), and 64-bit software(hey welcome to 2010) are hardly what I’d call “features”

This kinda of behaviour is not encouraging for your business users and is enough to make me not want to pay for this software anymore. Thanks for showing again why opensource software is superior.