Constant crashing on export attempts

Hey there world, having a frustrating morning with SketchUp Pro 2021 21.1.331

After multiple reboots and a multitude of different files (a basic rectangle through to a complex model) SketchUp crashes when I try to use the export 2D and the Export 3D function.

Any thoughts on a fix would be amazing. Thanks Llewelyn.

Here is a copy of the crash report:

Incident Identifier: BC69BCD2-67CF-45EF-9BC2-816AD2708835
CrashReporter Key: F748ACD1-A9D8-5601-9F59-DD506B302D6A
Hardware Model: MacBookPro8,1
Process: SketchUp [698]
Path:
Identifier: com.sketchup.SketchUp.2021
Version: 21.1 (21.1.331)
Code Type: X86-64
Parent Process: launchd [1]

Date/Time: 2021-11-25T09:17:26Z
Launch Time: 2021-11-25T09:16:05Z
OS Version: Mac OS X 10.13.6 (17G14042)
Report Version: 104

Exception Type: SIGABRT
Exception Codes: #0 at 0x10f240256
Crashed Thread: 0

According to the documentation, SketchUp 2021 is not supported on MacOS X 10.13. Your crashes might be related to this.

If you have a SketchUp Pro subscription, it would let you use version 2020, or, if I have understood right, you could try loading your model into the online SketchUp Shop and exporting from there. I am not quite sure if a Pro subscription allows the use of Shop too.

1 Like

Thanks Anssi, yes I’m aware of that, the strange thing is that it has been exporting with no issue until today!

I’m trying to keep this mac going, bought it in 2011 and its still going strong. Apple has stopped any further upgrades on to newer OS which is sad…another perfectly funtional piece of hardware ready to scrap…

If it has been working before, it might be that the preferences files are damaged. The remedy would be to delete them so SketchUp would recreate them at the next launch. I think @colin could tell you where to find them.

The settings files are in here:

~/Library/Application Support/SketchUp 2021/SketchUp/

You could try renaming both json files, and see if that helps.

Do you still have 2020 installed, and does that work? Your subscription lets you use 2019, 2020, or 2021.