We have been getting the above error for almost a week.
- It started when we had a power outage.
- The user may have had Sketchup open at the time and was not logged out.
What we have tried
- Reinstalling Sketchup Pro
- Checked all computers to ensure no one was logged in. Actually only 3 computers have access, however we still checked them all.
- License is not expired
- Maintenance fee is up to date (Not like that we can get assistance anywho)
- We have called and left 3 messages
- We have emailed and have an open ticket
PROBLEM - this is directly affecting out business and we are now extremely back on deadlines and irritated that Sketchup customer service truly is NOT “on vacation”.
PLEASE HELP IF YOU HAVE ANY IDEA!