Impending Deadline - Locked Out of SketchUp For 24+ Hours

SketchUp Pro
1

We have a major deadline tomorrow and we’re dead in the water. We’ve already submitted a support request ticket online. Posting this here on the off-chance that SketchUp support staff actually sees it. It seems to be some kind of internal licensing error, otherwise I’d ask for advice from fellow users.

Desperate for help.

2

The only self-help/life boat solutions I can think of are:

  1. Make sure every machine has a copy of SU Make 2017 installed as a fall-back. You would need @eneroth3’s Open Newer Version extension to do that.
  2. Download and install a trial version of the Pro software with a new email and use that until you can get the official licensed version problem resolved.
3

sketchup shop, pro subscription or pro classic?

4

That’s not a terrible idea, but it only gets us half way to our goal. We would still need to make use of Layout to complete our presentation materials/deliverables. To say that this is an inconvenience is an understatement.

5

SketchUp Pro 2019. License was renewed just a few months ago. It’s nowhere near lapsing.

6

Ok, so a trial version of Pro then, perhaps? On another machine or drive if you have to?

I remember having a problem with PowerDraw (now PowerCADD) having a licensing issue shortly after I first started using it in 1989 and having to tell my boss,“Sorry, I can’t work today.” A new floppy disk would have to be FedEx’d to be up and running again. That said, they did answer the phone and respond right away.

7

What error do you actually see?

8

We finally got help! At this point, I don’t remember the exact message. It was some kind of user/license conflict. It’s resolved now. Thanks for the suggestions everyone!

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