So I am wanting to change the Online Test URL because I block both Google and Bing on my machine. How do I do that for Sketchup 2017? and if no one knows; how do I change it in 2021?

Anssi showed the structure of the full path, but you are able to copy this text and paste it into the path field of File Explorer, and it will take you straight to the right place: %LocalAppData%\SketchUp\SketchUp 2021\SketchUp\ In that folder you will see PrivatePreferences.json, and that’s the f…

Did you check in the resources of the ProgramData [image] RfE: Change Online Test URL to your own Domain Feature Requests To check for being online to access the SketchUp License Server/ 3DWarehouse/ Extension Warehouse/ Add Location/ Help System don’t use the recent defau…

Mike’s article is good for older versions. For 2021, read this article: Troubleshooting Connectivity Issues within SketchUp | SketchUp Help There are a handful of issues that can come up with Online Features in SketchUp; Can't connect to web tools; 3D Warehouse, Extension Warehouse, Ad…

Yes I have tried this, This thread, %LocalAppData%\SketchUp\SketchUp 20##\SketchUp\ Does not exist on my computer, or I don’t understand it correctly. There is no last item. There isn’t a folder entitled Sketchup. It will simply launch sketchup.exe.

I cannot locate PrivatePreferences.json even doing a full search of all the documents on my computer.

C:\Users<your user name>\AppData\Local\SketchUp\SketchUp \SketchUp ought to exist, but it is by default a hidden folder.

View hidden files and folders in Windows 10 Windows 10 Open File Explorer from the taskbar. Select View > Options > Change folder and search options . Select the View tab and, in Advanced settings , select Show hidden files, folders, and drives and OK .

Oh wow that was way easier than I thought it was, thank you so much all of you :smiley:

Argh, well apparently the website I tried to use as replacement wasn’t suitable because it still says I am not connected to the internet. I’m quite sure that the Online Test URL is the problem because if I unblock google it does connect to the internet. Anyone have a website that fits the criteria…

Can you use the URL of whatever email you use, even if it’s gmail.com ? Or sketchup.com , you seem to have access to that one.

Neither of those seems to work as well as quite a few others I have tried :confused:

Online Test URL

SketchUp Pro

MikeWayzovski February 6, 2021, 9:42am 2

Did you check in the resources of the ProgramData

Topic		Replies	Views
RfE: Change Online Test URL to your own Domain Feature Requests	1	1885	July 10, 2018
SketchUp (desktop version) thinks you don't have an Internet connection Known Issues	90	22311	August 20, 2024
Unable to Connect. Please check your internet connection SketchUp	9	5990	September 3, 2020
2018 Pro keeps telling me I am not online.! SketchUp	8	6087	August 29, 2025
Sketchup 2020 Cannot connect to internet SketchUp sketchup	4	1761	September 4, 2020

Online Test URL

Related topics