2018 Pro keeps telling me I am not online.!


#1

I just installed 2018 on my computer (as an administrator), but cannot register the software because 2018 says I am offline. My computer is hardwired to our network. I have re-installed it several times, and the same thing happens. I even contacted IT about a possible firewall conflict, but no resolution.

Any suggestions?


#3

SU uses the domain “google.com” (sigh) for checking the availablity of an internet connection and therefore fails if “google.com” is blocked by your firewall or proxy.

If valid open with a text editor as e.g. Windows Notepad (not word processor) the file “C:\Program Files\SketchUp\SketchUp 2018\resources<locale>\i18n.dat”. Go to section “[ONLINE CHECK]” and change value of line “ONLINE_TEST_URL=” from the default URI “http://www.google.com/ncr” to e.g. your own domain or “http://help.sketchup.com”.