2018 Pro keeps telling me I am not online.!


I just installed 2018 on my computer (as an administrator), but cannot register the software because 2018 says I am offline. My computer is hardwired to our network. I have re-installed it several times, and the same thing happens. I even contacted IT about a possible firewall conflict, but no resolution.

Any suggestions?


SU uses the domain “google.com” (sigh) for checking the availablity of an internet connection and therefore fails if “google.com” is blocked by your firewall or proxy.

If valid open with a text editor as e.g. Windows Notepad (not word processor) the file “C:\Program Files\SketchUp\SketchUp 2018\resources<locale>\i18n.dat”. Go to section “[ONLINE CHECK]” and change value of line “ONLINE_TEST_URL=” from the default URI “http://www.google.com/ncr” to e.g. your own domain or “http://help.sketchup.com”.