I’m having an issue getting a verification code so that I can sign in to SketchUp. This has happened before. I’ve now reached the maximum number of requests to re-send the code. I’m essentially stuck sitting here until I can request another code and hope it comes. This is not the first time I’ve been locked out.
Can someone help me get in?
Also, given that this issue keeps happening for people (there are other posts with the same issue), is another verification option being explored?
Thanks.
Text messages can be delayed for several reasons.
We usually advice to have several options for enabling MFA.
It can be set via myprofile.trimble.com
There is an option for email, authentication app and sms.
Recently added is the passkey:
https://help.trimble.com/s/article/Trimble-Identity-Passkeys
Thanks Mike.
Unfortunately I’m still locked out 24 hours later. Ironically, without the text message, I can’t sign in to my Trimble Account to change from SMS to a passkey. I’ve submitted a support ticket.
the level of security for a program that is mostly free is absurd. you obviously don’t have the backend to enforce this. With multiple issues and it takes forever to receive a code. it’s 2025 and this is still happening, no disclosure on the “lockout time” is unacceptable. For someone who manages multiple accounts i have to check multiple devices to pinpoint if it’s you not sending the code or an email issue.
I think SMS verification was switched off at the start of the year as it’s proven to be unsecure in several ways.
I’m guessing that somehow you missed the emails and notifications that asked you to choose another method - I guess that it why you aren’t getting one
SketchUp isn’t just a free product, it’s a product used by enterprise sized businesses who have to adhere to modern cyber-security laws and practice.
I fully realize that it can be annoying to have a multi factor authentication enabled but it is a lot better than getting scammed or hacked. I too am guessing you are getting the codes via another method but without access to our support team systems I can only speculate. As I mentioned in the other thread you posted in, I am happy to verify your position in the support queue by reaching out to the team on your behalf. It will not get you support any faster though.
Also as I stated in the other thread, if you used a reseller partner to buy SketchUp they may be able to assist you faster so it is worth reaching out to them if you have not already done so.
FYI resellers can do anything with MFA or anything security based
