I have subscribed to sketchup Pro on the 13th of March using on line subscription. I received several mails to confirm my subscription and sending to me the invoice.
I have installed the soft on my computer. Unfortunatly, I didn’t yet received any information concerning my licence key.
I don’t know why. Do you know if there is a delay on reception of the license key ?
I tried to send a message on trimble page using contact us. But when I sent the mail to the contact support, there is an issue and I had the following message.
Temporarily Unavailable
The website that you’re trying to reach is having technical difficulties and is currently unavailable.
We are aware of the issue and are working hard to fix it. Thank you for your patience.
Thank you very much for your answer.
Whait is not clear for me, is why this subscription doen’t not appear in my products. I have just the free 30 day trial.
If I look at my plan setting, the subscription appears, but not in my products. So I am frightened that at the end of the 30 day free trial, the connection with my subscription will not be done.
I am not very good at this, but I seem to remember that in your plan settings you can assign the subscription to yourself. @colin or @MikeWayzovski might know more.