When i open the add location option on SU 24. the add location a blank window shows (pic attached). i have tried restarting, repairing, uninstalling, reinstalling. nothing works.
hi,
any chance you’re using a VPN or a very restrictive connexion ? (company network or something)
was it “working then not working” ? did anything recently change ? (your location, an update…?)
did you try log out / log in ?
Hi,
Yes, i am using a VPN but that has never been an issue.
My collegues who are also on the same network have no issue with this feature.
yes,i tried log out/log in
could you try without ?
I get a similar issue with my VPN, at times just going to google will prompt me to prove that I’m human because there is a lot of traffic from the server I picked. Your VPN might have picked a server that is somehow considered blacklisted or low priority by the server used by SU.
Tried without the VPN. Just on the network and also with my mobile data.
still the issue persists.
You may try to uninstall the Extension, close SU.
Go to Extension WH in your browser and download rbz from here:
Add Location (2024 version) | SketchUp Extension Warehouse
Restart SketchUp, and install the downloaded SiteContext-1.5.9.rbz by using Extension Manager >> Install Extension button.
__
The other advise:
This can happening when you incorrectly installed the application.
You need to right click on the downloaded installer file chose Run as administrator. When promoted chose Repair.
You can download a fresh installer file from: Download All | SketchUp | SketchUp
@Sharatb is this resolved now? We had some issues earlier today with the address search provider that could have displayed like that.
Dan
Also just noticed something.
If i add the coordinates in this format “32°10’28.7"N 34°52’37.9"E” it does not respond. But if i add them in this format “32.17465221635236, 34.877208259012036” it takes me to the location.
Is this new? previously sketchup didn’t accept coordinates in this format.
Yes we made some changes recently to the address search so this is a new behaviour, but the eternal spinner with that format is a bug, I’ve logged it in the system.
Dan
okay thank you for your help 
Hello, I’ve tried both of these solutions and still nothing fixes my issue. Whenever I want to add a location/Geo-locate my sketches, it freezes my entire program. Can you provide any help on this?
Unfortunately currently the Sketchup 2024 have a massive quality and stability issues.It is far away as the usual one and I don’t see any progress to get fix. I recommend you to uninstall it - as I did,- and use the older e.g. Sketchup 2023 or Sketchup 2022.
@JDill This sounds like a very different issue to the one that this thread is about, it would be better to start a new thread so we can try and help get to the bottom of this. Also using the “geolocation” tag in the forum system will mean that the right team is more likely to notice the forum post, thanks! Can you share some more info in that thread please with what you are seeing (a screenshot is often helpful), I’ve seen no recent reports of add location causing the whole of sketchup to freeze. There were some issues with the window being too large with certain windows display settings that meant people were unable to interact with sketchup but your issue sounds like something else.
@dezmo we can’t fix issues we don’t know about, so suggesting people switch to the old version isn’t going to get anything improved in future releases!
Dan
I’m so sorry Dan, but my experience with SU2024 does not allow me to suggest anything else. I know that’s a sad thing, but unfortunately currently it is the fact.
Edited.
@daniel_pidcock
I just checked your last patch of SU version (24.0.594) and this is contains the Add location plugin version1.5.5.
I just would like to remind you:
… forcing people switch to the old version isn’t going to get anything improved in future releases!
Yes, I know it can be updated, but you still forcing people to use older version…
Absolutely, unfortunately updating the plugin got missed in the release process. Definitely an area we should improve on in future.
Dan
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…along with several others, for example the support of high resolution multi-screen which is very well known issue and preventing me to use SU2024 … by the way, I’m almost sure that the “freezing” mentioned in the topic is also related to this: the Add location extension dialog opened off-screen …
Fixing multi-screen bugs were not missed in the release process, 2024.0.2 was a security patch release, not a general bugfix release.
The add-location update I refer to is to use a known good version (and already in use), so would be low risk.
For me the fix is missed therefore I still cant use SU 2024. You can finish convincing me (and yourself) what a “good” decision you made, because - in my point of view - you don’t. 
It’s not appropriate for me to comment on other teams within SketchUp, but if you have any more comments about Add Location I’m happy to hear them.
Dan