I do see your support message from Sunday night. The customer service queue is somewhat long at the moment, I don’t know when they will get to your request.
The 14 days is the time within you’re due to contact us. We would not refuse a refund if we take until after the 14 days to read your request.
I did add some notes to the request, to save my colleagues some time. You will see an email from me in a moment.