Need Help with Customer Service Contact for Billing Issue

SketchUp Pro
1

I’m been trying for weeks now to resolve a billing issue which SketchUp charged me twice!
Opened up a case AND replied to their last email on May 22, 2026 and still haven’t heard back yet… is there any way to reach out to a real person for customer service?

Any phone number or real human? Any help???

Thanks! - Anna from Toronto

2

Hi.

this is a community forum, most of us are just regular people.
I can ping @Missa_g and @colin , they will certainly know who to escalate this with.

yeah, trimble isn’t great on the phone part.