Need admin approval 2026

[Grazzite]

Hi

I’m having trouble setting up sketchup for our Microsoft 365 environment. Non admin users can’t authenticate via microsoft login, they only get to the “need admin approval” window.

I followed the guidance on this page in regards to allowing access to our tenant.

https://help.sketchup.com/en/sketchup-education/setting-administrator

I clicked on the “grant admin consent” button, signed in using a 365 admin tenant account, then granted the permissions requested. This account seems to sign in with no issue. To be expected as a global admin account.
But our test student account doesn’t seem to work at all, it just reverts back to the “need admin approval” page, see below.

”Assignment required” is set to “no” in the properties section for testing.
Below is what the permissions look like for the application.

The only users out of the 3 i have tested that worked are admin related, anyone else gets the “need admin approval” message. This information is reflected in the permissions page as the only user in this “granted by” section is the global admin account.

After reading through some other posts here there was some talk of a “whitelist” to be allowed to use the service. Is this still in effect? I assume not as i can sign in with the global admin user but just wanted to check.

Any assistance with this would be greatly appreciated as I’m at the limit of my knowledge on the matter.

Best regards

[tweenulzeven]

@CaseyG might be able to help you. I pinged him for you..

[CaseyG]

Thanks for the @ to get my attention on this thread. I’ll start off by running a few quick tests on my end and I’ll talk to our Microsoft expert as soon as she arrives to see if she has any additional insight. I’ll edit this post as soon as I am done running the tests and let you know if I can reproduce the bug you are seeing.

In the meantime can you open developer mode and send me a screenshot of the console tab when you see the error @Grazzite? I may be able to get more information from that to narrow down possible causes.

[Grazzite]

@CaseyG
Anything specific I need to open on the console page?

[CaseyG]

Thanks for the post @Grazzite, all the screenshots you shared were very helpful. Can you confirm that you have all five of the settings enabled in the admin console as shown here?

[jemarkevents]

please i can’t wait to open this

[Grazzite]

I can see a difference, these should be given as part of the “grant admin consent” process correct?