My warehouse is blank


#1

please i need help!!! ive tried restartin the program, installing other versions and ist the same. ive deleted IE cache… its making me crazy!!! please help me
i have windows 7 and sketchup 2015


#2

Did you log in with the same account of your 3D Warehouse?


#3

i didnt log in. i just open the icone warehouse in my sketchup and its blank


#4

When you reinstalled , did you install it ‘as administrator’ ? Can you open the extension warehouse ?


#5

yes and yes


#6

Currently, you arent logged in (greyed out left bottom corner ‘contactperson’ icon) when you hoover over it , can you then log in ?


#7

dont find the icon, can u make a screenshot???


#8

On a phone , now but it is the third icon , just above the windows bar of your desktop in the SketchUp window


#9

Can you acces the 3d warehouse with IE solely?


#10

Is IE up to date?


#11

You’ve upgraded to IE11? It looks like javascript is turned off in IE. Check that.


#12

my computer dont allow it. i have enabled javascript


#13

Ouch… well, IE8 is not supported or recommended by anyone, anywhere unless you’re intending to be hacker bait. Please tell me you have Win7 Service Pack 2 installed. You’d be better off downloading Chrome or Firefox and using 3DWarehouse from there.


#14

i use often chrome for everything but wharehouse uses IE. btw where is the “contactperson” icon?


#15

help meeeeeeeeeee


#16


#17

didnt fix it!! im cryingggggggg


#18

Can you sign in via the standard browser Internet explorer ?
Try and update Java script and be sure it is enabled in the settings.


#19

Did you see Barry’s post? IE8 isn’t supported. Basically, without updating Internet Explorer, you’re out of luck accessing the 3D Warehouse in SU2015 directly.


#20

And you do know you have the same data available without IE using Windows->Components, correct?