My SketchUp is reporting a bug and I am not been able to open the program


#1

Good afternoon all,
I have a SketchUp Pro (student) on my Mac book.
Two days ago I was with out internet and I needed to make a fast model. I couldn’t use the internet so I tried to use a component from an old file. Since this the sketchUp reported a bug and closed the program. I already tried to open it several times, but it always quit as soon as I open it and report the bug. I am afraid to uninstall/reinstall because I don’t want to lose my license.
Does any one already had this problem? How did you fix it?
Thank you,
Best,


#2

Wen need some more infos here…


#3

Hold down shift when you launch SketchUp so it doesn’t open previously opened files (space usually means safe-mode, as when you’re booting, so it works as well with launching apps).

Did you submit name / email (you can Private Message me) with crash? If so, I can look it up and we can try to diagnose.