My SketchUp 2019 is not opening... whenever I open it, it bug splats

Technical Problems SketchUp
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yesterday, when i wanted to do some work on sketch up (almost after a month) is started showing the bug problem

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have you tried with an empty .skp file?

have you tried without extensions?

john

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yes i have tried with empty .skp file
I don’t have any extensions

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Could you please suggest me something to solve this problem.
I want my sketch up back ASAP

Pro Sketchup crashes when opening !?
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Start here for help …

Please Update your profile with Windows version.

Do you use a notebook / laptop computer ?

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Are you identifying your Bugsplats with your email? We can look and see what’s happening. Ah, nevermind - I see your crash # above… I’ll look.

It’s your ATI card. Google “atio6axx” and you’ll see other folks and other machines and software that have issues. I’ll let others in forums help from here.

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I am using laptop windows 10

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No, I am not finding any bug splat with my email

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Read above: check your ATI video driver. That’s your issue.

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Yesterday only I have updated my Video driver with the help of dell support

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That’s your issue. Please peruse the forums for solutions.

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I asked because on a laptop there is also a integrated Intel GPU.
You can set SketchUp to use a particular GPU. See:

As said, your AMD/ATI video driver is not compatible with SketchUp or was incorrectly installed.

Try getting a driver package direct from AMD.

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I tried the first suggestion…but no results

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Barry has told you several times that the Bug Splats are being caused by the graphics card and its drivers. From the evidence it appears the solution is to get a different computer or at least replace the graphics card with one that is suitable.

1 Like
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Often display drivers do not get properly updated. Sometimes you must totally uninstall the older driver via Device Manager, and then install the new driver from a predownloaded install package.

This reinstall sometimes requires a reboot before some of the older driver files can be manually deleted.

There are blogs on the internet that explain how to do this.

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It can be related to a graphic card. Update drivers

If it’s interesting for you, you can check this page (How to Write an Argumentative Essay | Writing Tips - EduBirdie.com). I hired a writer here for writing a good essay about SketchUp connections to driver updates. Visit it if you like

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