My Project Disappeared

Please help,

I have spent weeks learning and working on a project. Though I have started up sketchup the same as I have done every other time, I am being treated like a new user and my project has disapeared. Is there anything that can be done to retrieve it.



Have you tried logging off and then logging back in?

I am able to look to see what files there are, and I see only one file, Floor.skp. If that’s what you’re missing, it is there. Make sure to sign in with your gmail account.

Not to hijack this thread, but I’m having the same issue today… I opened SketchUp online, and it had me agree to terms as if I was a new user, and my project is gone…

I can recreate if necessary, but I’d love to recover the work I’ve already done, so any help would be great.

I’ve logged in and out several times with no luck.

@dandaisy112 I’ve reassigned this topic to the correct category.
If you browse this category, you’ll see similar posts about project files being unavailable or missing.

With a Shop subscription, this indicates you are not properly signed in.

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