I rebooted my laptop ( Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435) Language: English (Regional Setting: English)
System Manufacturer: HP System Model: HP Pavilion Laptop 15-eg0xxx
Memory: 16384MB RAM Available OS Memory: 16150MB RAM
Page File: 15499MB used, 20106MB available Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12) and got this error message
“The following errors were found when launching SketchUp: - Hardware acceleration is unsupported or has been disabled on your GPU. SketchUp requires that you use a hardware accelerated GPU. Unfortunately, these errors will prevent SketchUp from running. See this Help Center article for more information.” When the laptop rebooted I did get an update that I allowed.
I have been running SU on this machine for 2 years with little issues.
Thiese updated today.
Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.421.674.0) - Current Channel (Broad)
Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.421.667.0) - Current Channel (Broad)
Windows update is notorious for placing bad graphics drivers.
Although you say it’s only updated Defender, first thing I would do is download the latest driver from the Intel site and install those…
Secondly, SketchUp Pro 2022 does not support integrated graphics cards. So it works until it doesn’t…
A graphics card that’s separate from the CPU, also known as a discrete graphics card. Most current generation AMD or NVIDIA cards on the market are considered discrete"
It’s a bit ambiguous as it says recommended AND requirements…
If a discrete graphics card is required, I would read that as: integrated graphics cards are not supported, but it doesn’t say that literally…
Edit: I know first hand that (some) integrated graphics cards do work with SketchUp as my previous laptop had only integrated graphics and worked fine on SketchUp Make 2017 for years on moderate files.
I don’t know if that is still the case with the newer Pro versions though.
I think it’s a mixed bag. Some integrated graphics work ok, others work but with glitches, and some don’t work at all. Trimble probably doesn’t think it’s worth the cost and effort to test and report all the variations; they just don’t recommend any.
just below you have the minimum requirements, and yes, integrated GPU chipsets work ok, at least with openGL. unless you’re running a very low level one, or a very old one.
a lot of training centre I teach at have machines with integrated GPUs.
and they have a handful of more powerful ones for specific softwares.
I do not think they should have used the word “requirements” here as they used it in the next section labeled “Minimum Hardware Requirements”.
A little conversation with the Copilot AI and we come up with a few better terms:
“Recommended Hardware Specifications” or “Suggested Hardware Configurations”,
ie, use “Specifications” or “Configurations” in place of “Requirements”.
Use “Recommended”, “Suggested”, “Preferred”, “Optimal” or “Ideal” as the adjective when describing the “Hardware”.
Back to the main problem at hand. I asked the Copilot AI …
If a Windows update switches OFF hardware acceleration for the integrated Intel GPU, how to switch it back on in Windows 11?
The answer was:
Just an FYI, on my system which has the UHD 630 integrated graphics, the Hardware-Accelerated GPU Scheduling is still switched ON and I just a few days ago did the big update to 24H2. There is now a cumulative update pending for this build which I have not yet installed.
However, I have my system set to use my Nvidia GTX 1060 for SketchUp and anything on my external UHD display.
This morning i had yet another Windows update, and i installed it.
SU opened right up like it has for the last 2 years. Yaaa
I am going to update if i can afford it. Id like to begin rendering which i read requires even more depending on what renderer you choose.
What is the best bang for the buck? I am a rep for building materials, specifically railing, decking, doors, etc and probably wont be rendering a city block anytime soon.
Glad you got it working again!
And yes, if you are going to the rendering side you’ll definitely need a good graphics card and likely a good processor and enough RAM to go with that…
Read some recent threads on the computer advice section that Dan suggested and you’ll have enough information to make a decision…
It depends on what renderer you’re going to use too.
