Models won't open in v2019/2020, only if saved as 2016 file..?

Technical Problems SketchUp
1

Hi,

our office recently switched to SU 2019(trial)/2020(plan) on our MacBooks with 16 GB RAM.
On both SU-versions we experienced the problem, that upon trying to open a file SU goes into “not responding”-mode and freezes there. I once left it there and the file opened somewhere around the next 15-30 minutes, slowing down the whole computer. this went for older files as well as files built with v2019.

We now tried to open a specific file built with v2017 with a make 2017 version to save it as 2016.
Surprisingly, this worked and the file would open in 2020.

Why won’t SU 2019/2020 open our files and what can we do to make it work?

2

Without an example anyone would be guessing.

The are often open issues when model objects are far from the origin.

There is also a bug that happens sometimes with text objects that they get sent off into the far regions of virtual space.

Here is a Ruby snippet posted here that fixes these models …

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