Hi there, I am hoping someone can help me as I haven’t gotten far with a sketchup rep. I have been using sketchup for many years with no problems. I recently downloaded sketchup Pro 2019 and every time I try to import something from 3D warehouse, my model freezes. I have tried importing an item on…

how did you install SU? did you drag the SU icon onto the Applications folder icon after double clicking the download… john

Hi John, Yes, I dragged the icon into applications. Just downloaded directly from the sketchup site.

does it look like this in Finder… [59%20am] do all three open? john

[image] ArielaN: I’m sort of screwed right now because I have started working in Pro and once you do, you can’t revert back to an old/free version with those models. You can save models in older formats and open them in other (older) program versions.

Animation for Cotty’s solution: [save-02]

When you say import from 3D Warehouse, do you mean directly importing the model from the 3D Warehouse window inside of SketchUp, or do you mean any model downloaded previously from 3D Warehouse in a browser? Do any of your own models import ok? If it only freezes when importing from within the 3D …

Hi Colin, When I try to directly import the model from 3D warehouse. I don’t have any of my own models I import (I assume you mean component models?) Yes, only freezes when importing from within the 3D warehouse window. Where would I find the library to delete the WebCache folder. This is my whol…

On Mac, in Finder, there is a Go menu. In there is Go to Folder. Open that, and paste in the text I gave: ~/Library/Application Support/SketchUp 2019/

Wow!!! That totally worked. Thank you so so so much Colin!

Model freezes when trying to import from 3D Warehouse

3D Warehouse

ArielaN September 30, 2019, 11:20pm 7

Yes all 3 open

3D Warehouse model not loading

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Model freezes when trying to import from 3D Warehouse

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