Our company has a Sketchup Pro subscription but no one on the team can see any account management options in the Trimble Account Management Portal. We only see the “my products” options with no links to edit members, plan settings, billing information, or payment history.
How do we fix this?
Click the View Included Applications item to see the list of what you can manage. I’m not sure you can do all of what you want via that - e.g. billing history, etc. Perhaps @colin can clarify.
Thank you! Clicking on that gives us options for products. We need to add another seat/user and no one can access those management settings. And if I click on “manage devises” under a product, I only get the option to deauthorize all users.
From what I am seeing there, it looks like all you have is a single seat of SketchUp Pro, assigned to you (B)… it does nto look like you have multiple licenses, thus the ability to assign them are not there?
Thank you. This is helpful. Am I understanding correctly that we’d need to purchase licenses for each seat?
Yes. Anyone who wants to run SketchUp will require a subscription.
I’m seeing another issue here – in the personal account, it shows that the account owner is a “deleted user” – can that be fixed or reassigned?
And do you know why we aren’t seeing plan settings or billing options in the company account? I see that in the personal account but the plans in the personal account are expired.
I don’t know, but others here have more experiece than I do in that department and may be able to help. If I had to guess, I would say that you might be logged in using an email address that did a trial? I feel like nine out of ten issues with licensing are due to users logging in with the incorrect credentials.
Thank you, I appreciate your help.
In your screenshot, you are not an admin, only an end user.
You need to sign in with the admin’s email address to manage the account.
