Merge licenses of two accounts

Hello Everybody,

I have a problem. For many years I have been using the free sketch-up program (with my private email address).

Last week I bought the pro version but with my business email address. So I create a new account… and now I realized that I don’t have access anymore to my extensions and Wearhouse from my other account.

Does anyone know how it is possible to merge the two accounts to one so I can use the old extensions?

I hope you can help me because I need it for my job.

I hope you can help me!

Best regards,

Marieke

Try SketchUp support. I think they’ve helped with this in the past.

Did you bought a ‘classic’ license or Subscription?
(€ 636 versus € 274 p/y)

You bought a subscription, in this case. I would go to the AMP (Account Management Portal), revoke the info account in the Members area ( Purchased through reseller) and assign it to your email address that has the extensions

In SketchUp, log in with that account and download and install the extensions through the Extension Warehouse

Which extensions are we talking about?

i bought the year Subscription for 274,00

I know, what extensions did you bought? In the Extension Warehouse or also somewhere else?