Memory Error While Installing SketchUp Free Version on Windows 7

Hello SketchUp Community,

I’m encountering a memory error while trying to install the free version of SketchUp on my Windows 7 system. I’m hoping someone might be able to help me troubleshoot this issue.

System Details:

  • Operating System: Windows 7 (64-bit)
  • Memory Module: HYNIX HMA84GR7DJR4N-XN (32GB DDR4 ECC RDIMM)
  • Processor: [Specify your CPU model here]

The installation fails right after this error appears, and I’m unable to complete the setup. I’ve ensured that there is sufficient storage space on my hard drive, and I don’t have any other intensive applications running during installation. My system handles other applications and tasks well, so I’m unsure why this issue only appears with SketchUp.

What I’ve Tried:

  1. Checking System Requirements: My system meets the stated requirements for SketchUp.
  2. Running a Memory Test: I ran Windows Memory Diagnostic, and it showed no errors with my RAM.
  3. Reinstalling the Installer: I’ve re-downloaded the SketchUp installer, thinking it might be a corrupted download, but the issue persists.

Questions:

  • Has anyone else experienced memory-related issues with SketchUp on Windows 7, particularly with ECC RAM?
  • Are there any specific settings I should adjust in Windows 7 or the BIOS for SketchUp to work with my HYNIX HMA84GR7DJR4N-XN memory module?
  • Could there be compatibility issues with this RAM and SketchUp, and if so, any suggested fixes?

Any suggestions or advice would be greatly appreciated. Thank you in advance!

hello, what exactly do you call sketchup free version ?

The latest installable “free” version of SketchUp is version 2017 Make. I don’t remember if that still supported Windows 7, but I am fairly sure that the trial of version 2024 will not work under Windows 7.