Me han cobrado 2 veces

me han cobrado 2 veces
2 veces!!! el sketchup
Y aun así no lo puedo usar

@colin, maybe you can help.

I cannot find an entry for you in our system. You should contact customer support on this page:

They have better tools than I do, and should be able to help.

Note though that it is a Saturday, and we are also closed on Monday. It may be Tuesday before you have a reply.