hey guys, I have a problem using match photo in sketchup. when I click on match photo option, I can’t see my photos that are in my folder and I can see them out of sketchup. could anyone please give me tips to fix this problem? I will appreciate.

Guys I found the solution! If anyone has this problem, you should just convert your photo into sandaard type in some websites like [image] Online converter - convert video, images, audio and documents for free Convert files like images, video, documents, audio and more to other formats …

Could you please tell me how can I edit my profile’s info into ‘sketchup 2020 pro’ ? I’m a little bit new :))

I did it, but it still doesn’t show my photos. Do you know any other ways to fix it?

thank you so much I edited my profile. :pray:

What format are your images actually? Your screenshot doesn’t show the file extensions so one can’t tell. Is their extension .jpeg or .jpg? Or are the taken with an Iphone - that has a format (HEIC) of its own that isn’t supported in SketchUp without conversion.

They’re jpeg actually. In fact, this photos are not taken by me, and I don’t know if they’re taken by an Iphone. but how can I change it’s format if needed?

I wonder if the directory names you use have something to do with this. Your Windows seems to be mainly in English, but your folder names might carry some characters that confuse the importer. Just a guess.

Yes, my windows language is english. But my folder name is farsi (persian). Do you think it may cause a problem?!

It wouldn’t hurt to try putting some images in a folder with an English name and see if there’s any difference.

It was just a dumb guess. You could try, for instance, putting an image on your desktop and importing that.

Match photo problem

SketchUp Pro

parastoo July 12, 2020, 7:09pm 26

Guys I found the solution!
If anyone has this problem, you should just convert your photo into sandaard type in some websites like

and then, sketchup can recognize it.

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Match photo problem

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