just downloaded sketchup2024 and now it won’t let me sign in because it says I am signed in to too many accounts and then when I go into account manager, it says that iu haven’t purchased it but it shows the payment from December
Go to members - click the 3 dots to the right of your name/email. Choose modify Product access and assign yourself a product.
Once you have a product to use you will be able to do the deauthorisation on them
In your account management page there are two company names. Both are your company name, but one is in all caps. The subscription is assigned in the lowercase account. Make sure that’s the account you’re looking at.
Sign out and close all SketchUp instances first, then reauthorize all…
It doesn’t allow me to mark the box to assign it to myself…I feel like that should be default, though…
I am logged into the lowercase account
I tried that and it is still not working
I at least found where I says that I have purchased it but it won’t let me assign it
It does say that I have product access…
The subscription is assigned to the email you also use for the forum. If you are signing in inside SketchUp, with that email address, it should be working.
it is not working and it has been weeks!!!
so when i click the three dots, it doesnt allow me to click the box next to my name and says 0/0 on the right hand side…it also shows nothing u der my products but shows that i purchased it…this feels like a major bug to me…
It looks like you could scroll down in that dialog:
Either way, the Studio plan is assigned to the gmail address.
Try signing out in the Welcome acreen of SketchUp, on the top right side.
Than sign in again and typining the emailaddress, instead of using the Google signin.
If you go the plan settings area you will see that the subscription expired on the 27th of December last year
if you look at the purchase date, you will se that is when I purchased it!! this is what I mean about bugs…it is extremely frustrating…if that were the case, how would I have been using it up until a month ago?
it doesn’t allow me to scroll down or click the box…
I don’t know, why don’t you contact support?
someone is supposedly scheduling a consult for me because the link doesn’t work on the website…