Bought a new subscription, but SketchUp still tells me to buy it when I try to sign in, and I can't use the program

[manouazumi1]

I’ve been using SketchUp for a long time and usually keep an active subscription. It was set to renew last month, but I had to cancel temporarily while I waited for funds to come in this April. I restarted my subscription today, and while my account shows it’s active, SketchUp keeps telling me I need to purchase a subscription—despite already having one and I cannot use the program.
please help

[DanRathbun]

• Troubleshooting License and Subscription Issues | SketchUp Help

[ateliernab]

you probably unassigned it when you bought it. it’s yours by default, but a simple click can remove it.

No access!

The monthly subscript was not assigned to anyone. Normally it is assigned to the person who paid for the subscription, but there is a checkbox that might have gotten unchecked, leaving the subscription still needing to be assigned. Go to this page: Under Members, look for yourself in the list. If you’re not already there, add yourself. Once you are in the list you can click the Product Access column to make sure you have access to the product.

check this.

[manouazumi1]

This worked! thank you, I really appreciate it!