It would appear that the new licence server is down for maintenance; what are we supposed to do ?
I am able to sign in and out of SketchUp, but yes the Trimble Account Portal is undergoing maintenance. Will just need to wait until it is done, I suppose.
Yes, but what about when it doesn’t work and one needs to reset the number of licences in order to work ! Waiting with no indication of a time-frame is a bit like a suburban train in the UK.. you’ll get one, but perhaps not today.
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Also discussed here:
We may need to wait until someone in Boulder begins their Monday workday (2 hours from now,) to find out anything.
Hi
I have had the exact same problem or even worse as 3/4 of my students were unable to log in. I can’t even reach the admin site were I distribute the students licenes.
It says exactly what you describe;
“Sorry we are down for maintance”
Appears when trying to reach the site were I distribute the users.
Strangely it does not say a thing about it on Server status (were it Should state if it is some problem)
“All systems operational”
I looked for planed maintance, but nothing there either.
Yesterday someone posted the same screenshot of the Down for Maintenance message. For them, deleting login_session.dat and then signing in again took care of it.
okey, thanks mate.
login_session.dat
is that in a sketchUp temp folder?
Copy: %AppData%/SketchUp/SketchUp 2025/ and paste it into File Explorer. The file will be visible there.
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I have seen internal messages about there being maintenance on the servers. It looks like several people are involved in getting it live again.
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We live in hope ! (& trepidation ?) 
yeah, tried this, but it still wanted to go “sign in”….
You would have to sign in again after deleting that .dat file. I was only relaying what worked for a user who had the exact same server down message yesterday.
I was just able to sign into the Account Portal. Try it now.
Yup, me too. Thanks
But in future Trimble needs to give a timeframe when they shutdown for maintenance !
I feel for anyone who couldn’t work all day because of this….
They usually do. This may have been an unanticipated outage. Those do happen sometimes.
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The accounts page is supposed to be live again, but for my own case it is showing some errors. That is being looked into.
Yeah I had error messages, but fought on through and got to where I needed to go 
It’s such a pity that this great software can’t work without an internet connection.
That is not true, as I explained in another thread.
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