Licence not working

Hi, my original 2018 licence of Sketchup has expired, I got an autorenew email containing my new Serial Number and Authorisation code but get the below message when inputting.

The Serial number I have begins with UA, not T ?

Thanks

Jamie

May be answering my own question here but do i need to download 2019 instead? Is the UA for 2019 not 18?

hello, that is probably it. to make sure of it go there https://www.sketchup.com/license/renew
it will tell you what product your licence refers to

Serial numbers of SUP v2019 starts with a “U…”, download from here (login req.).

Success, that was indeed the issue, it would have been handy and saved an hour for a little detail explaining I had been sent a 2019 license and would need to update when I got my renewal mail.

Thanks for your help Paul

1 Like

Do you have a student license?
These will expire after a year, regardless if you upgrade or not.
You will need to buy a new, if expired…