Hi, my original 2018 licence of Sketchup has expired, I got an autorenew email containing my new Serial Number and Authorisation code but get the below message when inputting.
The Serial number I have begins with UA, not T ?
Thanks
Jamie
May be answering my own question here but do i need to download 2019 instead? Is the UA for 2019 not 18?
hello, that is probably it. to make sure of it go there License Manager | SketchUp
it will tell you what product your licence refers to
Serial numbers of SUP v2019 starts with a “U…”, download from here (login req.).
Success, that was indeed the issue, it would have been handy and saved an hour for a little detail explaining I had been sent a 2019 license and would need to update when I got my renewal mail.
Thanks for your help Paul
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Do you have a student license?
These will expire after a year, regardless if you upgrade or not.
You will need to buy a new, if expired…