We haven’t seen it, so if you’d like to send me a file that’d be great.
First, confirm you’re on the latest released version (25.0.660 for Windows)
Second, try exporting the model to .png with the same scene to confirm that works. That’s all LayOut is doing in raster.
Second, make sure you can Send to LayOut with a template that we ship. If that works, try opening your template and resaving as a 2025 template.
Short of sharing the file or a stripped down version of it with me, that’s about all I can do.
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