Layout question 2017 version

When both sending a file or inserting a file in Layout is looks like this with little black boxes??? It never used to in the previous versions. What have I done wrong/differently? It looks just fine in Sketch up and only appears in Layout


To me it looks like setting the scene background to something else than pure white (254,254,254,perhaps) might be a workaround as it disables the background transparency that seems to be the problem.


Thanks Anssi - I removed the transparent background and it helped me out for now. Still I hope the problem will be solved…

I have understood that this is an acknowledged bug in the Mac version of LayOut so it should be on Trimble’s priority list.


Yes, this is a known issue with 2017 on the Mac. Based on our investigation it actually appears to be an OpenGL driver or GPU bug but we are working to address it with a workaround in SketchUp and LayOut.

For those of you who are seeing this problem could you post your system configuration information to this thread? Please open System Information with Apple Menu > About this Mac > System Report. Then in the System Information tool get screen shots of the Hardware Overview, Graphics/Displays, and Software subsections.

Thank you,

This is my configuration :slight_smile:

sorry - didn´t read your message completely I now see - here you have the right screendumps. Thx

Thank you. Your system configuration (specifically the AMD GPU) matches the systems where we’ve seen this issue.

My Mac spec:

Hardware Overview:

Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i7
Processor Speed: 4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 32 GB
Boot ROM Version: IM151.0207.B07
SMC Version (system): 2.23f11
Serial Number (system): DGKNX07UFY14
Hardware UUID: EBFE02B5-A533-5AD3-B4BE-32C73D8FBCB6

AMD Radeon R9 M295X:

Chipset Model: AMD Radeon R9 M295X
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 4096 MB
Vendor: ATI (0x1002)
Device ID: 0x6938
Revision ID: 0x0000
ROM Revision: 113-C773AA-731
EFI Driver Version: 01.00.731
Metal: Supported
Display Type: Retina LCD
Resolution: 5120 x 2880 Retina
Retina: Yes
Pixel Depth: 30-Bit Color (ARGB2101010)
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: Yes
Built-In: Yes

System Software Overview:

System Version: macOS 10.12.1 (16B2555)
Kernel Version: Darwin 16.1.0
Boot Volume: Macintosh HD
Boot Mode: Normal

I posted on another thread, but here it is again. Very anxious to see this fixed!

I have the same problem in Layout with my SketchUp models, only possibly worse, entire widow areas are being blacked out and black squares appear around the edges of my scene’s. Any news or updates on this issue? I really need an urgent solution as I have a lot of work to get through.

My Mac Graphics Card information. I understand those with issues are sharing this with the support team.
Hope a solution is imminent!

Hi folks -

Thanks for continuing to upload your machine info. We’re making a list of specific video cards that exhibit this behavior, and we are working on a fix that’s targeted to these cards specifically. Stay tuned for a possible maintenance release if we can get this cleaned up.


I have exactly the same problem with that issue. I’m looking forward to see this fixed because I can’t present my works to my customers this way.

See attached for an example (look at the edge of the draw)

My Graphic card: AMD Radeon R9 M395X 4096 Mo

Hi Marc,

Just checking in to see if you’ve made any progress on this issue.

For others, there is a work-around for presenting (in layout). Create a wall around the model–a background for every view or scene of the model–and the black blotches go away. I create a large cylinder and put the camera inside the cylinder.