Layout is not opening even though the icon is displayed

Technical Problems LayOut
#1

Hi,

Please help!

LayOut2020 has not show any view in a few days(I could use it before). It seems that the application is still working without error because I can see the icon at the below of windows menu bar, but no response when I click it.

I have tried Reboot, Reinstall, and Updated Windows/Graphic board device, but failed. By the way, I also experienced the same issue for Sketchup 2020 when I was trying to fix LayOut, and it was recovered. I think it is related to Graphic board matter. So I also suspect that graphic board take place the issue about LayOut, but am not sure.

In addition, I tried to use Checkup2020 and it says there are still Graphic board error. But I do not know what wrong is. I think graphic board is properly set up for Sketchup and LayOut. I have checked already device manager/ NVIDIA control panel/Windows graphic setting,.

Error message from Checkup2020 is as below
Results:

“Error: Something went wrong while retrieving the system information from your computer. This may cause tests regarding System RAM, Windows version and/or graphics card memory to fail.
Error: Graphics card information is missing.”

#2

When you installed SketchUp and LayOut 2020 did you right click on the downloaded installer and choose Run as administrator?

#3

Yes.
Actually, Installed with double click installer at first. Then uninstalled and installed again with right click as administrator.

#4

There was a problem in 2020.1 that could lead to SketchUp not appearing to open. I hadn’t heard of it affecting LayOut, but even so, it would be worth trying 2020.2, and see if the fix for SketchUp helps with LayOut as well:

https://www.sketchup.com/download/all

#5

I installed it but still failed.
SketchUp version: 20.2.172

#6

When you open LayOut, and the icon is in the Taskbar (underlined), but you see no LayOut windows, try this:

Type Alt-spacebar, then M, then any arrow key. Move your cursor. Does a window appear?

That assumes you have an English system. ‘M’ is the key for “Move”, if your windows are moved with a command that is not Move, change M to be the shortcut key for the window’s move command.

#7

Oh, solved!!
Actually I suspected the window is invisible area but I used second display. It seems that LayOut is another side.

Thank you very much!!!

#8

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