I’m using Layout 2024 on a MacBook Pro M3 Pro. I open a layout file, it prompts me to update the referenced file and in doing so the app crashes.
I’v tried everything including checking referenced sketchup file for issues, purging any unnessecary items, but nothing helps.
Updating the refenmce anywhere in the layout interface causes a crash.
Changing scenes in a referenced sketchup file, causes a crash.
I can’t do any work at all… Other than sending contractors screenshots of SketchUp drawings I’m not sure quite how to get Layout drawings issued…
Any advice appreciated.
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I’m having the same problem. LO 24 is broken.
Do you have SU 2023 installed?
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Are either of you using Match Photo scenes?
Not using Match Photo in SketchUp.
I’ve reverted to using SU 2023 to work round the problem… hoping for a fix soon.
The developers need more info, I suppose…
What happens if you create a new file with a standard template, save and then send to LayOut?
It might be a setting in the template that is used.
Usual suspects are scene settings and styles.
Thanks for the advice - I have around 10 scenes in mySketchUp file, one of them was using a distinct style that I got rid of and that seems to have stopped the crashing.
So in this instance a Style seems to have been causing the problem.
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Apologies for delay. I don’t get notifications when there are new responses for some reason. I had tracking switched on.
LO24 just crashes on opening a file. Not even that big.
I tried opening up after leaving it for a few days. It wouldn’t open at all at first- Then I opened as administrator and it worked.
It still crashed out though. I can’t afford to use it right now.
I downloaded the latest update hoping that the LO problem would be resolved. It’s still crashing out and unusable unfortunately. It’s a pity because when I was using it before it started glitching the performance was really improved. I hope it gets sorted soon. Until then I have to stick with 2023.
LO 24 won’t start at all now. I tried running as administrator- Nothing happens. I noticed that when I was able to get it to start previously the icon showed up blank in the taskbar.
Hi Le_Corb, we had a mac user during beta run into this similar issue but the issue just went away for him and we were not able to repro it. It seems like LO is trying to open a file on launch, maybe recovering a file from a crash that no longer is in the same location or the file may have been corrupted for some reason.
Could you try to navigate to:
~/Library/Application Support/SketchUp 2024/LayOut/
and delete the .json files then relaunch.
Fingers crossed this does the trick.
Trent
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I am having the same problem. LO crash on launch. Removed .json file but still crashes.
What version of SketchUp/LayOut? And this is with OSX 10.12.1?
Sketchup 2024
OSX 14.6.1
Please update and complete your forum profile. It’s obsolete.
Can you share the LO file so we can see what you are working with?
Went back to 2023 no issues
Oh. Well please complete your forum profile anyway.
Hi Trent, thanks for this fix!
I was having a similar issue with LO 2023, with it crashing almost immediately upon launch (whether launching directly or using Send To LayOut). This fixed the problem perfectly.
Cheers!
Same here on Layout 2025
Consistently crashes when updating Layout with changes in Sketchup model
Can be avoided if Automatic rendering is turned off but this is a real time waster for a workflow, takes several steps when re-sizing /adjusting viewports.
Anyone have any information on when this will be fixed?
Paul
Mac Mini M2 16GB
OSX Sonoma 14.6.1
Sketchup Version 25.0.570
SAME ISSUE - LO 2025 simply crashes without warning. i was worried i would lose about 20 hours of work because of this. i tried all the recommended troubleshooting fixes (except a full system rebuild) - nada. basically i’m trying to refresh a single SU 2025 file i edited.
the error in the windows log indicates a LO 2025 buffer overflow and a related system DLL (as well as BEX64 error code). however, if i use my LO 2024 on the same file and without any other changes, do the refresh - bingo no problem.
so there is definitely an issue with the LO 2025 - as a note when opening the LO 2025 file in LO 2024, the only warning was a “render may be different” message, which i ignored and got back to work.
Have you tried disabling the experimental graphics engine?