Layout bugsplat

#1

I am experiencing a BugSplat in Layout when using the typing tool. The first time I click the cursor to use the typing tool it works fine and I am able to type my label. Then when I move the cursor to another area of the drawing and click the cursor again the program boots me out and I receive a BugSplat window. I tried opening a new blank file and just used the typing tool on a blank page, with the same results on the second attempt at using the typing tool.

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#2

Hi Mia_van_Wyk, would you be able to fill out the bugsplat with your information so I can find your actual crash? Also, are you on Mac or PC?

Thanks

Trent

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#3

Make sure you have the latest maintenance release of LayOut 2016 - there was a bug with the text editor on Sierra that we fixed in a maintenance release.

For more details, see this thread:

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#4

Hi Trent

Im on a Mac

Marc

[/uploads/default/original/3X/9/0/90f4b74043bd8fe871054fe6ea127a9f74aec819.png]

CĂ©cile & Boyd Interior Design Studio 2 t. 27 (0)21 405 1880 m. 27 (83) 3 998822 f. 27 (0)21 425 5112
Unit SP3B1,Somerset Square, off Highfield Road, de Waterkant, Cape Town, 8001
www.cecileandboyd.comhttp://www.cecileandboyd.com

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#5

Hi Marc, thank you for the additional information to track your BugSplat. I see that you are running SketchUp 2016 (16.1.1451) I would start with what Marc from SketchUp has suggested and update your SketchUp with the maintenance release of SketchUp 2016 (16.1.2418). https://www.sketchup.com/download/all and see if that does the trick.

Let us know if that helps.

Trent

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#6

Thanks Trent so I just download

Marc

[/uploads/default/original/3X/9/0/90f4b74043bd8fe871054fe6ea127a9f74aec819.png][/uploads/default/original/3X/5/a/5a815f673cd71c33b02cf25b84240cdc829375d5.png]

CĂ©cile & Boyd Interior Design Studio 2 t. 27 (0)21 405 1880 m. 27 (83) 3 998822 f. 27 (0)21 425 5112
Unit SP3B1,Somerset Square, off Highfield Road, de Waterkant, Cape Town, 8001
www.cecileandboyd.comhttp://www.cecileandboyd.com

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#7

Please remove this part of your reply in the forum, it is against forum guidelines and you’re audiance is the world…

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#8

Hi Marc.

Where do I find the maintenance release?

Marc

[/uploads/default/original/3X/9/0/90f4b74043bd8fe871054fe6ea127a9f74aec819.png]

CĂ©cile & Boyd Interior Design Studio 2 t. 27 (0)21 405 1880 m. 27 (83) 3 998822 f. 27 (0)21 425 5112
Unit SP3B1,Somerset Square, off Highfield Road, de Waterkant, Cape Town, 8001
www.cecileandboyd.comhttp://www.cecileandboyd.com

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#9

sketchup.com/download/all

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closed #10

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.

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