Layout Bugsplash Can't work with it

I work with last version 2026, everything it’s okay until monday morning I open and from there Sketchup work good, but Layout always have bugsplash, Everything is up to date, I try to repair and a lot of solution send the bugsplash a lot of time, send a email to the team. but nothing work. I have to work with Layout 2025 for my document. Someone can help, Thanks.

My configuration

AMD Ryzen 7 5800X3D 8-Core Processor 3.40 GHz
DISK: WD_BLACK SN850X (x3)
RAM 128 GO
NVIDIA GeForce RTX 4070 Ti
MSI X570S EDGE SOCKET AM4

What changed on your computer between when LayOut worked and when it stopped? SketchUp and LayOut 2026 haven’t changed for months so that’s not the first place to look for problems.

Is it only a certain LayOut file that doesn’t work in LO2026 or does it happen with a new LO project?

Are you still using Windows 10?

Please update your forum profile.

Im on windows 11, nothing change, everything work good last friday, close my pc fort the weekend, Monday when I need Layout from there Bugsplash. Ok I will fix my profile

Obviously something changed on your computer. Perhaps something in a Windows update that only loaded after a cold reboot.

Have you sent in the Bug Splat reports with your name and email address so someone like @colin could look them up?

Yes I send it with my contact information (email),

Hopefully Colin will see my ping and check into your Bug Splats soon.

In the meantime you might go to the website of the graphics card manufacturer to get and install their latest drivers.

I did it yesterday for my graphics card but nothing change.

Thanks for your help Dave, I will wait Coli answer

All of the bugsplats you have sent in during the last two days seem to be the same problem, where LayOut crashed while trying to draw the page. That might suggest a particular page in a particular document has problems. Can we try one of the files that is crashing for you?

Not many other people have reported the same kind of crash, but a few of them had a problem while scrolling in different parts of the screen. What mouse device do you use, and have you noticed whether any crashes do happen while you are scrolling at the time?

I use a logitech lift mouse and 3Dconnexion mouse, and I have see any scrolling problem. The problem is Layout dont want open, just bugsplash

All my document can open with version 2025

Can you open LayOut 2026 and start a new project from one of the plain paper templates that comes with it? Or do you get a Bug Splat even then?

No I can’t always on bugsplash at start. Sketchup 2026 work good, and now i have to work with 2025 until I get a solution.

The files that are loaded into the welcome screen when you start LayOut also include any documents that were open when LayOut crashed. Those auto saved files are in this folder:

%LocalAppData%\SketchUp\SketchUp 2026\LayOut\working

Every folder in there represents a previous document that was open when LayOut crashed. One or more of them could be causing a crash when the preview is loaded into the welcome screen.

If you are failure sure that you don’t need to recover any of those documents, you could delete them all, and see if LayOut then opens ok. Or, you could move all of them to another location, and think about whether you do need to recover one of them later.

Hi Colin, I understand, the probleme is notrhing there. All I have is

layout.public.json

layOut_Error_log.txt

Layout_Trace_Log.txt

Layout don’t remake the folder when I restart again, I think thats why Layout go on bug Splat because Layout can’t find the conection or something like that.

The files you listed are in this location:

%AppData%\SketchUp\SketchUp 2026\LayOut\ 

The place I said to look is here:

%LocalAppData%\SketchUp\SketchUp 2026\LayOut\working

I empty the folder and nothing change, bug splat only at start

Download the latest installer from the SketchUp site, right click on the installer and choose Run as administrator. If prompted, choose the Repair option. Then do a cold reboot of your computer and see what happens when you try to open LayOut. It might help. Definitely won’t hurt.

I try 2 times last week, repair x 2 and Reinstall but nothing change. I’m going to retry now.

Did you use the Run as administrator option from the right click menu?

always run ad administrator, i just do it again, just to see if, but bug splat only. Repair and restart